Process automation can be built into your forms, task threads, and event templates to create repeatable process workflows throughout your business. 

This allows you to automatically query underlying data, and user responses, at particular milestones, and trigger a range of actions depending on the status or response. 

Available actions include sending a communication, skipping a task, aborting a thread, triggering a new task, creating a policy, or asking further questions, where additional information is needed.