You can add decision logic to automatically trigger a variety of actions, depending on the user selection. This could be to trigger tasks, add or remove tags, change a status or send automated communications to your client. 

Once built, forms are available for users in the Client Record and can be paused and resumed at a later date. 

The rich automation in the Form Builder allows you to connect your custom forms to your calendar, task threads and communication templates giving you all the tools you need to build automated workflows.